FAQs

Using Sagepay: If you select to pay using our secure and trusted partner, you will be transferred to a secure server to enter your credit/debit card details or select to pay with Paypal.

Amazon Pay: Use your Amazon account to pay for your order. Billing/Delivery addresses and payment methods from your Amazon account can be used for a fast and convenient checkout.

Cheque or Postal Order: Please make your cheque payable to The Rug Seller Ltd, and post to:- The Rug Seller Ltd, 7 Trafford Moss Road, Astra Business Park, Off Guinness Road, Trafford Park, Manchester, M17 1SQ

We do have samples of many of our rugs but unfortunately at this time, we are not offering this service.

This is a complicated one. If you opt-in to marketing from The Rug Seller you will receive marketing from this trading name only. Your personal data will not be shared with third parties for marketing purposes. We may share your personal data with third parties in cases where it is necessary to fulfil our contract with you (e.g. in the event of an order we will share your personal data with our nominated carrier partner in order to dispatch your order). For more information please view our Privacy Policy

Yes. The Rug Seller uses a third party to process payment data. This third party uses the latest security and encryption to protect your payment data during the transaction. The Rug Seller Ltd and its employees have no access to sensitive payment information (such as card numbers) and non of these details are stored within our systems.

Login into your account on our website and Go to My Orders. (Here you can see your purchase history). Once your order is dispatched, a link will be available which allows you to track your delivery from our courier's website. Still no luck? Head to our Delivery and Returns Page for more information. Alternatively, please contact us directly via email at sales@therugseller.co.uk and we'll respond swiftly to help.

If you have an order set to open processing we will update it once it is on route to you, we'll still deliver it but please allow extra time for our suppliers and couriers to get your order to you. Please check 'My Account' or contact our Customer Services directly by email at sales@therugseller.co.uk for the latest information on your delivery and order status.

We appreciate your patience at this time and we will update you via email or telephone as soon as we have updates on your order. You will of course get all your tracking information once your order is dispatched from us on route to you - please allow up to 24 hours for your Tracking to Update once you receive the 1st Tracking email confirmation (Our Couriers systems need time to update the journey of your order).

Please read our full Delivery information to help answer your question and to help you track your order.

You can pay with absolute ease and security with one of the following payment methods: amazon pay, cheque, credit card, debit card, PayPal, or telephone order. For further information regarding our payment methods please click here.

Definitely. Our company has achieved its current success exactly for its trustworthiness. Among other things, in fact, we grant our customers the maximal security also thanks to Trusted Shops' certificate. For further information regarding Trusted Shops' buyer protection and the high-standard requirements to earn this prestigious seal, please visit Trusted Shops' website.

Yes, an ordinary invoice will be attached to any item to be delivered.

Don’t worry, this is normal. Orders will show as processing within our system until dispatch.

We automatically dispatch all your items together if they are available at the same time. If this is not the case, due to different delivery dates, for example, items will be sent separately, but you will not be charged with additional costs.

Deliveries to UK Mainland generally take 7-10 business days. However, out lead times range from 1-2 days to 10-14 days. Please note that this only applies for items which are marked as "in stock" at our online store. In all other cases, delivery times provided in the product overview apply. Custom sized products can have significantly longer lead times, but these are advised before checkout.

Of course. After your order has been dispatched, you will be sent an order confirmation where you can find your parcel number and a tracking link. This allows you to easily check the status of your order at any time.

No not in Covid Time.

We offer free delivery to all UK Mainland addresses. Additional information on offshore UK delivery can be found here. We kindly ask for your understanding that our partner courier companies are in charge of ensuring the quick and smooth delivery of your order.

You simply have to return the goods at your own expense within 30 days. We kindly advise you to inform our customer service team before doing so. Be sure to fill out our returns form and send it back with the item. As soon as we receive the returned item, you can either get a refund or another product of your choice. For further information concerning our return policy please see our Delivery & Returns.

Due to technical reasons, it is currently not possible to exchange two items. If you do not like the item you ordered and would like to replace it with another one, please order it at our online store. This allows you to receive your favoured item even faster. The other item has to be returned separately.

Unfortunately, such cases can happen. In case of any defect in the delivered item, please contact our customer service team via email or call and kindly describe it. Moreover, we cordially ask you to send us a photo of the good you received in order to ease such a procedure. Should the defect not be possible to be determined with the information provided, we'll have the item examined by the manufacturer. Once the defect is determined, you'll be sent another product, with maximal urgency and for free. We cordially remind you that the amount paid cannot be refunded, should the complaint be sent after the above-mentioned withdrawal deadline.

In the unfortunate event that you didn't receive the item you ordered, we kindly invite you to contact our customer service team so that the problem can be immediately solved. Moreover, we cordially ask you to send us a photo of the good you received in order to ease such a procedure. As soon as the mistake is confirmed, the wrong item will be picked up and you'll receive the correct one for free.

Please read our Terms & Conditions for further information.

We do our best to display high-quality images of our products in order to catch even the slightest details. Yet, the colors in the pictures may differ to some extent from the real ones due to the colour settings of your computer. In any case, shouldn't the colour shades meet your expectations, you can still return the item without any problems thanks to our 30-day return policy.

• Wool NEEDS WRITING • Acrylic NEEDS WRITING • Polypropylene (PP) NEEDS WRITING • Polyester NEEDS WRITING • Viscose NEEDS WRITING • Sisal NEEDS WRITING • Jute NEEDS WRITING • Recycled Plastics NEEDS WRITING

Should the product you like be sold out, you can choose to be informed as soon as the good is once again available. In case of any further question or interest in custom made items, please do not hesitate to contact our customer service team. As always, we will be more than pleased to help you.